FAQS

Click on the questions to see the answers

Q1 - How long will it take for my carpet to dry?

This varies depending on the equipment/method we use, weather, carpet type, soiling and ventilation.  Normally within a day or earlier.

Q2 - How often should I have my carpets professionally cleaned?

They should be professionally cleaned every 12 months.  When cleaned and maintained correctly, the carpet life is extended.  If you have children or pets and do not remove footwear you may need your carpet and upholstery cleaned more frequently.

Q3 - Can you provide references from some of your customers?

Yes, we can provide references from our current customers.

Q4 - How long will it take to clean my carpet?

This time can vary greatly depending on the amount of furniture to be moved, how dirty the carpet is, and any necessary spot removal treatments. 

Q5 - Won't water ruin my carpet?

Modern carpet technology is basically water resistant, and the limited amount of water used in our cleaning process is 95% removed by our high powered truck mounted cleaning systems

Q6 - Will my carpet resoil more after cleaning?

Our cleaning method rinses all cleaning agents out of your carpet so it will not attract dirt.  Resoiling can become a problem with operators who use soapy detergents or inferior equipment with no rinsing facilities.

Q7 - Will the cleaning products used harm my children or pets?

No, products used by AA Carpet Cleaning Ltd are biodegradable and environmentally friendly. We do not use harsh chemicals that can linger in the carpet for years after their application. Our products are safe.

Q8 - Can I walk on the carpet right after it has been cleaned?

The carpet may be walked on with clean feet or white socks while damp.  Try to limit activity until the carpet is dry if possible.

Q9 - Do I need to move all items of furniture before you arrive?

We will include furniture moving for the following items: sofas and lounge suites, tables and chairs, beds on wheels and light furniture that one technician could expect to move. Furniture that we don't move: bookcases, fish tanks, waterbeds, china cabinets, computers,TVs, and delicate or fragile items.  We suggest that any loose items stored on the floor, i.e. shoes, pot plants, toys, bins, etc are removed.

Q10 - Do I have to be home while my carpet is being cleaned?

It is not necessary that you be home while your carpet is cleaned because our cleaning technicians are thoroughly trained professionals you can trust. In order to provide the best possible cleaning, we do recommend that someone is home before we begin cleaning to discuss any specific needs or areas of concern regarding the care of your carpet.

Q11 - Do you guarantee your workmanship?

Yes, our technicians take great pride in all their work. We use the highest standards in the industry in terms of products, equipment and expertise. If you are not satisfied with the result we will return for a review of the work at no extra charge, and if necessary we will redo the job. However if you have any concerns please phone our office within 7 days of work date.

Q12 – Do they use Environmentally friendly products?

AA Carpet Cleaning has a commitment to our customers and our community to use the most effective cleaning products that are naturally based and biodegradable. 

Q13 – Is this your best price when comparing quotations?

Never select a carpet cleaner on price alone, a low price normally constitutes inferior workmanship, cleaning products and equipment used.  It is not worth the risk. AA Carpet Cleaning will endeavor to beat a reputable competitors quote in writing offering the same service, quality, and equipment used.

Q14 - Why does my carpet smell after cleaning?

The smell of the carpet is due to the carpet being damp but this smell will go quickly when the moisture has gone. The more you circulate the air the quicker the carpet will dry. Open all windows and doors where possible. A fan or carpet dryer will speed this process up considerably.

Q15 - Should I only clean the carpets and upholstery when they look dirty?

No. Experts say” once a carpet looks dirty, it’s really filthy. Filthy carpet can be a serious health risk, especially since New Zealanders spend a large amount of their time indoors. If you have allergies, asthma or any other breathing problems one major source of your problem could be pollens or dust mites in your carpet. By cleaning your carpet you also eliminate bacteria, chemicals and tobacco tar residue.

Q16 - Are carpet and fabric protectors safe for my children and pets?

Yes, all of our protectors are completely safe for your family and your pets.

Q17 - Why is my carpet wrinkled?

A carpet wrinkles because it has stretched and it needs to be cut and relaid. AA carpet cleaning provides a complete carpet laying service.

Q18 - Why is the carpet a different colour around the window area?

Carpet in a sunny area will fade.

Q19 - How many technicians will arrive at my home?

The number of technicians arriving at your home can vary, depending on the size of the job. A single technician for most jobs, or as many as we can allocate for complex/large scale work.

Q20 - How soon can I have a technician come out to my home?

Depending on the availability of the technicians in your area, we will schedule an appointment at your earliest convenience. Usually we are able to dispatch someone on the same day or the next day.

Q21 - Where are you located?

We have various locations throughout Auckland and will dispatch someone from the nearest location to you.

Q22 - Will all stains come out?

We can treat stained areas with the most professional techniques and products available today. However, we can not guarantee the removal of some stains. Some agents affect carpet dyes, which can permanently damage the carpet.

Q23 - Can you get the pet odour out of my carpet?

Pet odour is a very common problem that often turns out to be much more complex than initially thought. This urine also provides for the growth of bacteria. Pet urine can easily soak through the backing of the carpet into the underlay underneath. To eliminate this problem, the urine must be removed or neutralized. In the most severe cases, replacement of the carpet underlay may be required.

Q24 - Will my carpet shrink?

No

Q25 - Which is better, steam cleaning or drycleaning?

Steam cleaning is a deep clean .Dry cleaning is a surface clean.
Customer satisfaction levels are much higher with steam cleaning. Steam cleaning removes a lot more dirt and is more thorough. Dry cleaning leaves chemicals on the carpet that may cause resoiling and could void the manufacturer's warranty.

Q26 - Is it possible to clean carpets too often?

No

Frequent cleaning of the carpet will help maintain its original appearance.
It is recommended that high traffic areas (doorways, hallways, etc) and areas of heavy soiling (near kitchen, dining room, rumpus room etc ) are cleaned more frequently than other areas.
Between professional carpet cleaning services remember to vacuum at least weekly with a good quality vacuum cleaner in proper working order.
Allowing dry soils to accumulate in the carpet pile causes permanent fibre damage, resulting in a dirty and dull appearance.

Q27 - How much will it cost?

Usually we will be able to give you an indication of the cost over the phone/internet.
This should be considered as an estimate only based on the information you provided us.
When our technician arrives to view your job we will confirm the cost before we start the work.

Q28 - What if I have any other questions?

The above information will help you make an informed decision regarding the maintenance of your carpets/upholstery.
If you have any further questions please contact 09 3775229